Amazon DLS, medical leave, and accommodation help.
Learn about common options for Amazon employees who are dealing with medical leave, workplace accommodations, return-to-work paperwork, DLS forms, or negative UPT concerns related to a health issue.
Certicare is not affiliated with Amazon. Amazon makes the final decision on leave and accommodation requests. This page is general information about the leave process, not legal advice.
Not every medical work issue needs the same paperwork.
What kind of Amazon work issue are you trying to solve?
Many employees start by searching for "Amazon DLS," but the next step depends on the situation.
I may need medical leave
Medical leave applies when a health condition, flare-up, injury, surgery, pregnancy-related issue, or recovery period keeps you from working for a period of time.
I may need a workplace accommodation
An accommodation applies when you can work, but need changes such as schedule limits, reduced hours, extra breaks, lifting limits, or intermittent absences.
I am worried about negative UPT
Negative UPT is a common concern when medical symptoms, illness, or an unexpected health issue caused missed time. Medical documentation can be part of the response.
I need return-to-work documentation
Return-to-work paperwork sets out when you can return, whether restrictions apply, and whether modified duty or reduced hours are appropriate.
I have a DLS form or provider request
Amazon employees can be asked for healthcare provider forms, physician statements, requests for information, work restriction letters, or leave certification paperwork.
I am not sure which option fits
Many work-related medical situations overlap. The goal is to identify whether you need leave, accommodation support, absence documentation, or return-to-work paperwork.
Medical leave, accommodations, UPT, and return-to-work paperwork serve different purposes.
This page is meant to help you understand the main categories before you decide what kind of documentation or support may be needed.
A practical way to think about it
Leave is usually about time away from work. Accommodation is usually about changing how work is performed. Negative UPT is usually about missed time. Return-to-work paperwork is usually about whether you can safely return and under what conditions.
Forms and documentation Amazon employees may encounter.
You do not need to know the exact form name before learning your options. These are the categories that come up when dealing with medical leave, accommodations, DLS, or missed time.
Common examples include:
Guides for Amazon workers
Plain-language explanations of the parts people get stuck on.
Learn more before you decide what to do next.
These plain-language guides explain common Amazon medical paperwork issues.
Amazon DLS Forms Explained
Learn about common Amazon DLS forms and what provider information may be requested.
How to Fix Negative UPT at Amazon
Understand what to check, what to gather, and when medical documentation may apply.
Amazon DLS and medical paperwork questions.
What is Amazon DLS?
DLS stands for Disability and Leave Services. It is Amazon’s process for disability, leave, accommodation, and related medical paperwork. Employees may encounter DLS when dealing with leave, accommodations, return-to-work issues, or provider forms.
How do I know whether I need leave or an accommodation?
Medical leave usually applies when you need time away from work. A workplace accommodation usually applies when you can work, but need medically supported changes or restrictions. Some situations involve both, so it helps to look at what you need medically and what Amazon is asking you to provide.
Can Certicare help with negative UPT?
Yes, when the negative UPT concern is related to a medical issue and documentation is medically supported. Negative UPT has its own page because it comes up often and the paperwork works differently.
Do I need to already have a DLS form?
Not always. Some employees start with a form, while others start with a medical leave need, an accommodation question, missed work, or a return-to-work issue. If you do have paperwork, upload it with your request.
Do I need a video visit?
Usually no video visit is required for a form request. You can complete the intake online and upload any forms, messages, screenshots, or instructions. A provider may follow up for more detail before deciding.
Can Certicare guarantee Amazon will approve my request?
No. Certicare can provide medically supported documentation, but Amazon, DLS, HR, or the applicable leave administrator makes the final decision.
Can Certicare backdate paperwork?
No. Certicare cannot create fake, misleading, backdated, or post-dated documentation. Documentation must be accurate and medically supported.
Need help with Amazon medical paperwork?
Start your request online. You can upload any forms, messages, screenshots, or instructions you have. When medically supported, Certicare can complete appropriate provider documentation.