For Amazon employees

Denied leave at Amazon? Here's what happens next, and how to fix it.

Plain answers about DLS (Amazon's Disability and Leave Services) denials, from Certicare, where a state-licensed provider reviews your answers and completes the exact form DLS asked for.

Published by Certicare — an independent paid service, not affiliated with Amazon. Amazon makes the final decision on leave requests.

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Completed and signed by a state-licensed provider

$49 flat — refunded if the form can't be completed

Usually within 24 hours after we have everything needed

Why was my Amazon leave denied?

Read the reason in your DLS notice. If it identifies missing or unclear certification information, ask what needs to be corrected and by when. The condition can be entirely real and the case still comes back denied on the paperwork.

If your DLS message identifies missing or insufficient documentation, you can address those gaps in the file.

Why was it denied? Will it hit my UPT? How fast can it be fixed?

Can a denied or pending leave still count against my UPT?

Workers report that UPT (Amazon's unpaid personal time) can continue to decrease while leave is denied or pending because the absence has not been approved. They also describe a negative UPT balance as a trigger for termination.

Screenshot your A to Z balance and save each dated DLS message. Submit corrected paperwork by the deadline in your DLS message.

Form submitted → DLS review pending → Amazon decision → UPT may be corrected if the dates are approved Completed form submitted Without it, the balance keeps sliding

Certicare is not affiliated with Amazon. Amazon makes the final decision on leave and accommodation requests. This page is general information about the leave process, not legal advice.

What does "insufficient documentation" actually mean?

It usually means DLS doesn't yet have what it asked for: entries left blank, answers that read as vague or nonresponsive, or a generic document (a visit summary, a plain sick note, discharge papers) standing in for the specific information the form requested. It is rarely a verdict on whether your condition qualifies.

This is why the DLS form itself is often the clearest way to answer. It lays out every item DLS wants, so there's less to come back and ask for. A complete, sufficient FMLA certification has to be accepted whatever its format, but the form is the path with the least back-and-forth.

An RFI (request for additional information) is the same signal in a new envelope, and it can follow any of the forms, not just one. Certicare completes what DLS asked for to the form's requirements and handles that follow-up at no additional charge.

What Certicare does

You answer a short questionnaire about what happened and which form DLS requested. A state-licensed provider reviews it and completes the form to its requirements, then it's delivered by email, usually within 24 hours after we have everything needed. If DLS writes back wanting verification or clarification, that follow-up is included.

Amazon decides your leave, and no one can promise you the answer. What Certicare can do is make sure the request isn't denied over a form nobody would complete.

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Secure online intake. Your information is reviewed by Certicare and is not sent to Amazon without your authorization.

$49 flat — refunded if the form can't be completed

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$49 covers this request: clinical review, the DLS form it needs, and any DLS verification, clarification, or corrections on that form — no additional charges. A request that falls outside this case is a separate request with its own fee; our Terms explain how that is decided.

How long do I have to resubmit after a DLS denial?

DLS sets the resubmission deadline case by case and includes it in your message, so we cannot give you a standard number of days. Use the date in your message rather than a deadline mentioned in a forum.

The window is usually short, which is exactly why turnaround matters. Find the deadline in your DLS message or your A to Z case, then work backward from it. If that date has already passed, open the case anyway and ask DLS whether a resubmission is still allowed — that answer comes from them, not from us.

For the full steps to correct and resubmit, and what to do if you were terminated, see what to do after DLS denies your leave.

Can I fix a denial without a new doctor's appointment?

Usually, yes. Certicare's intake is a short online questionnaire, not a booked visit — there's no waiting room and no video call to schedule. A state-licensed provider reviews your answers, then completes and signs the exact form DLS sent you, and it comes back by email.

This is the gap most workers hit. Urgent care and telehealth apps say they don't fill out employer forms, and a regular doctor's office often wants a fee and books two weeks out, past the deadline in your DLS message. Completing that form is the whole reason Certicare exists, and if a provider can't complete it, you get a full refund.

How fast can the form be done?

Usually within 24 hours after we have everything needed: your questionnaire answers and the form DLS sent you. That turnaround is why the window in your DLS message is workable even when it's tight.

If it's the middle of the night, start anyway. The questionnaire is online right now, and the completed form arrives by email. We can also send it directly to DLS after you complete an authorization.

Founded by a nurse practitioner who cares about workers

Certicare was founded by Rebecca Martel, APRN, FNP-BC, a family nurse practitioner board certified in family health and licensed in New York State. She started Certicare out of a commitment to workers' rights and a belief that getting the medical documentation you need shouldn't be complicated.

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