One fee for this request. $49 flat covers whichever DLS form you were sent (the Health Care Provider Form, Leave as an Accommodation, or a Physician Statement / RFI), with no per-form charge. A later extension, a return-to-work form, a new condition, or another additional form is a separate request with its own fee.
$49 covers this request: clinical review, the DLS form it needs, and any DLS verification, clarification, or corrections on that form — no additional charges. A later extension, return-to-work form, new condition, or other additional form is a separate request with its own fee. If your form hasn't been delivered yet, you can request a full refund.
Certicare is not affiliated with Amazon. Amazon makes the final decision on leave and accommodation requests. This page is general information about the leave process, not legal advice.
How long does DLS take to approve leave?
Nobody outside DLS can hand you a number, and DLS doesn't publish one. Timelines vary by case, by form, and by how backed up the queue is. So the date that matters is the deadline printed in your own DLS message, not a rumor from a thread.
Here's the part you can control. If DLS asked for medical certification, its review usually can't move forward until it has a complete, provider-completed form. Certicare usually returns that form within 24 hours after we have everything needed, timed to fit inside the deadlines DLS sets.
Why is my case still pending or marked "insufficient"?
"Insufficient" rarely means you did something wrong. It usually means an item is missing, an answer was vague or left blank, or a generic document (a visit summary, a plain note, discharge papers) arrived in place of the specific information DLS asked for.
Using the DLS form is often the clearest way to provide every item requested and reduce follow-up. An RFI, if you get one, is just a request for additional information; it can follow any form, and it isn't a rejection. Certicare completes the form to its requirements and handles DLS verification, clarification, or corrections at no additional charge.
Does my UPT come back if my leave is approved?
When leave is approved for the exact dates you missed, the UPT deducted for those dates should generally be restored. "Should" is the key word here: it's the expected correction, not something anyone can promise for you, and it doesn't always happen on its own.
That's why the screenshots matter. Keep your A to Z balance history and every dated DLS message, so if the UPT isn't corrected after an approval, you can point to the record and ask for the fix.
The wait is the normal part. Get the paperwork in by your DLS deadline, keep your records, and follow up in writing — that's the whole job while a case is pending.
If your leave is approved but the UPT for those days still isn't put back, keep your records and ask DLS to correct it.
Founded by someone who's been there
Rebecca Martel, APRN, FNP-BC, is a family nurse practitioner who has completed hundreds of these forms. As a neurodivergent person who lost jobs to cyclical burnout early in her career, she knows what's at stake when paperwork stalls.
You answer a short questionnaire online — no video visit — and the completed form comes back by email. A state-licensed provider reviews your answers, then completes and signs the exact form DLS sent you.
Secure online intake. Your information is reviewed by Certicare and is not sent to Amazon without your authorization.
You don't need to know which form DLS wants. Start your intake and we'll take it from there.
Start my intakeCerticare is not affiliated with Amazon. Amazon makes the final decision on leave and accommodation requests. This page is general information about the leave process, not legal advice.