Privacy Policy

Last Updated: 4/25/2026

Rebecca Martel APRN, FNP-BC, doing business as Certicare ("Certicare," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, complete an intake form, communicate with us, purchase services, or otherwise interact with us online.

This Privacy Policy applies to our website, online intake forms, communications, and related online services that link to this policy.

Please note that Certicare is a HIPAA covered provider. Certain health information may also be governed by our separate HIPAA documents, including our HIPAA Consent Agreement.

1. Who We Are

Certicare is the D/B/A of Rebecca Martel APRN, FNP-BC, a New York licensed family nurse practitioner operating as a sole proprietorship.

Contact Information
Rebecca Martel APRN, FNP-BC d/b/a Certicare
418 Broadway #8755
Albany, NY 12207
USA
support@certicare.org

2. Information We Collect

We may collect the following categories of information:

A. Information you provide directly

When you use our website or services, you may provide information such as:

name
email address
phone number
mailing address
date of birth
state or location information
employer or leave administrator information
information you submit in forms, questionnaires, uploads, or messages
health-related and documentation-related information you choose to provide
communication preferences
any other information you choose to send us

B. Payment information

If you make a purchase, payment information may be collected and processed by our third-party payment processors, such as Stripe and/or Square. We do not store full payment card numbers on our own servers.

C. Information collected automatically

When you visit our website, we may automatically collect certain technical and usage information, such as:

IP address
browser type
device type
operating system
referring URL
pages viewed
dates and times of visits
general website interaction data
cookie and similar technology data

D. Information from service providers or third parties

We may receive information from vendors or service providers that help us operate our website, intake workflow, payment processing, communications, analytics, and security systems.

3. How We Use Information

We may use personal information to:

provide and operate our website and services
review requests and determine service eligibility
communicate with you about your request, purchase, or support needs
process payments and send receipts
complete, deliver, or support documentation-related services
improve website performance, user experience, and service quality
maintain security, detect fraud, and prevent misuse
comply with legal, regulatory, professional, and recordkeeping obligations
enforce our terms, policies, and other agreements
create de-identified or aggregated information that does not identify you personally

We use health-related information only as needed to provide services, communicate with you, meet legal obligations, or as otherwise permitted or required by law.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to:

keep the website functioning properly
remember user preferences
understand website traffic and performance
improve the website and our services
support security and fraud prevention

Where required, we will request consent before using non-essential cookies or similar technologies.

You can usually control cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.

5. Analytics and Advertising

We may use limited analytics tools to understand how visitors use our public website pages and to improve our website and services.

We do not sell personal information, and we do not use medical or health information you submit through intake forms or patient communications for targeted advertising.

If we use analytics, advertising, or similar tools, we intend to configure them in a privacy-conscious manner and limit their use on pages where sensitive health information may be collected. We may also use consent tools to help manage cookie and tracking preferences where required.

6. How We Share Information

We may share personal information in the following circumstances:

A. With service providers

We may share information with vendors that help us operate our business and website, such as providers of:

website hosting and infrastructure
form collection and workflow tools
payment processing
email and communication services
file storage and document delivery
analytics and security tools
customer support tools

These providers may process information on our behalf subject to contractual, legal, or operational safeguards.

B. With healthcare providers and workforce members

Information may be shared with licensed healthcare providers, staff, contractors, and others who need the information to provide services, support operations, maintain records, or comply with legal obligations.

C. At your direction

We may share information with your employer, HR department, leave administrator, insurance carrier, pharmacy, or another third party if you ask us to do so, authorize us, or direct us to send completed materials on your behalf.

D. For legal, safety, or compliance reasons

We may disclose information if we believe in good faith that disclosure is necessary to:

comply with applicable law, regulation, subpoena, court order, or legal process
protect our rights, property, or safety
protect the rights, property, or safety of others
investigate fraud, misuse, security incidents, or policy violations

E. Business transfers

If all or part of our business is sold, transferred, reorganized, or involved in a financing or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

7. Third-Party Services

Our website and services may rely on third-party platforms and vendors. For example, we may use services such as:

Typeform for intake and form collection
Stripe and/or Square for payment processing
Mailchimp or another email provider, if used
Webflow or another hosting or website platform, if used

These third parties may have their own privacy policies and terms. We encourage you to review them where appropriate. We are not responsible for the privacy practices of third-party services except as required by law.

8. Health Information and HIPAA

Some information you submit to us may be health-related or otherwise sensitive.

Certicare is a HIPAA covered provider. Certain health information may be protected by federal and state healthcare privacy laws, including HIPAA. Our handling of protected health information may also be governed by separate HIPAA-related documents, including our HIPAA Consent Agreement.

If there is any conflict between this Privacy Policy and any applicable HIPAA-related privacy notice, consent, or legal requirement with respect to protected health information, the applicable HIPAA requirement will control.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

provide services
maintain business and medical records
comply with legal, tax, accounting, licensing, and professional obligations
resolve disputes
enforce agreements
protect against fraud and misuse

Retention periods may vary depending on the type of information and the reason it was collected.

10. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no website, transmission method, or storage system is completely secure. For that reason, we cannot guarantee absolute security.

11. Your Choices and Rights

Depending on where you live and the nature of your relationship with us, you may have rights regarding your personal information, such as the right to:

request access to certain personal information
request correction of inaccurate information
request deletion of certain information, subject to exceptions
opt out of marketing emails
manage cookie preferences where available

To opt out of marketing emails, you can use the unsubscribe link in the message or contact us at support@certicare.org.

To make a privacy-related request, contact us using the information below. We may need to verify your identity before processing certain requests.

12. Children’s Privacy

Our website and services are not intended for children under 18, and we do not knowingly collect personal information directly from children under 18 through the website.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to review and address the issue.

13. External Links

Our website may contain links to third-party websites or services. We are not responsible for the content, security, or privacy practices of those third parties. We encourage you to review their privacy policies before providing information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of the policy. If we make material changes, we may provide additional notice as appropriate.

Your continued use of the website or services after changes become effective means you accept the revised Privacy Policy, to the extent permitted by law.

15. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Rebecca Martel APRN, FNP-BC d/b/a Certicare
418 Broadway #8755
Albany, NY 12207
USA
support@certicare.org