Negative UPT after a medical absence?
Certicare helps eligible Amazon employees get DLS forms completed online, usually without a video visit.
We complete the forms Amazon often asks for.
Negative UPT cases often become paperwork problems. Amazon may ask for specific provider forms, clarification, corrected dates, treatment-plan details, or additional medical facts before the case can move forward.
Start with the form or message Amazon sent you. We’ll review what they’re asking for and tell you if anything else is needed.
Health Care Provider Form, Own Health Condition
Used when the medical issue involves your own illness, injury, symptoms, treatment, or flare-up.
Leave as an Accommodation
Used when Amazon is reviewing whether medical leave, intermittent absences, restrictions, or schedule changes may be needed as an accommodation.
Physician Statement Form and Request for Information (RFI) forms
Used when DLS asks for additional medical details for your case.
Amazon often needs more than a basic doctor’s note.
Many delays happen because the paperwork is incomplete, too vague, missing dates, or not responsive to the exact request. We help reduce avoidable paperwork problems that commonly lead to clarification requests, delays, or denials.
"Response Required" messages
If Amazon sends a deadline or request, we help you understand the paperwork needed.
When DLS asks for more
We help with follow-up requests, added forms, verification, and updates when DLS asks for more.
Accurate provider paperwork
A licensed healthcare provider reviews your information before paperwork is completed.
The details matter when your case is being reviewed.
Amazon/DLS may delay or reject paperwork that does not clearly connect the dates, symptoms, treatment, and work impact involved in your request.
We focus on completing supported forms clearly, accurately, and with only the details needed for the specific paperwork request.
Start with one form or message.
The intake is designed to be easy to complete from your phone. You can start even if you are not sure exactly which Amazon form you need.
Start your request
Tell us what happened, the dates involved, and what Amazon is asking you to provide.
Upload one item
Add the form, Response Required email, or other message you received.
Get next steps
We complete supported paperwork or contact you if more information is needed before we can finish the form.
The fee covers intake review, review of uploaded Amazon/DLS documents, and completion of one supported form request.
- ✓One Amazon/DLS provider form request
- ✓Review of your form, message, or screenshot
- ✓Correction of our errors at no charge
Trying to fix negative UPT?
If your missed time involved illness, injury, symptoms, treatment, or a medical condition, the right provider paperwork may matter. Start your request and upload the Amazon/DLS item you have.
Most requests can be completed online. Amazon/DLS makes the final decision about each case.
Amazon negative UPT paperwork questions
Can you help if my UPT is already negative?
Yes. If the missed time involved a medical issue and Amazon or DLS is asking for documentation, Certicare can review your request and complete supported provider paperwork.
What should I upload to start?
Start with one item: the Amazon/DLS form, Response Required message, HR/MyHR email, A to Z screenshot, or deadline notice. If we need more, we will contact you.
Do I need a video visit?
Most requests can be completed online without a video visit. If your case needs more clinical clarification, we will let you know.
Can you complete the Amazon Health Care Provider Form?
Yes, when the request is medically appropriate and enough information is available to complete the form accurately.
What if Amazon asks for clarification or changes?
That is common. We are familiar with requests for missing dates, duration, treatment plan information, functional limitations, additional forms, and provider clarification.
How fast can I get the completed form?
Most completed forms are returned within 24 hours after we receive the information needed to complete the request.
Can you guarantee Amazon will approve it?
No. Certicare helps with provider paperwork and documentation requests, but Amazon, DLS, HR, MyHR, or the leave administrator makes the final decision.
Can you backdate paperwork?
No. We cannot create false or misleading paperwork. We can review the dates and medical information you provide, then complete documentation when clinically supported.
Get help with your Amazon DLS form.
Start your intake, upload the form or message you have, and we will respond within 24 hours after the required information is received.
$49 flat fee for one form request. Most requests can be completed online.
Certicare / NY Health Link Inc. provides online clinical paperwork support for eligible patients. This service is not for emergencies. Certicare is not affiliated with Amazon, DLS, MyHR, A to Z, or any employer. Employer policies and final decisions are controlled by the employer or leave administrator.